Initial Consultation

Cancellation Policy

By booking this Brand Assessment, you acknowledge and agree to the following: This is a standalone, strategy-based deliverable. Your booking includes a comprehensive written assessment of your brand’s current state, including key insights and recommendations. This is a one-time deliverable and does not include follow-up strategy calls or design services. This service does not include design or implementation. Any design, brand visuals, or implementation work must be booked separately. You may choose to bundle this with a full Brand Strategy service. Your participation is required. Timely completion of the intake form, brand uploads, and other requested materials is essential. Delays in submission may delay your assessment delivery. Rescheduling & Cancellation Policy You may reschedule your assessment call up to 24 hours in advance at no charge. Cancellations made more than 48 hours in advance will not be charged. Cancellations made less than 48 hours before your appointment will incur a 25% cancellation fee. No-shows or last-minute cancellations may result in forfeiting your assessment spot. One round of clarification is included. You may submit one follow-up email with clarifying questions within 5 business days of delivery. Additional support or consulting calls are available separately. This service is non-refundable. Due to the custom and intellectual nature of this service, all sales are final once booked and submitted. You are welcome to share your deliverables internally. Your Brand Assessment is yours to use and share with designers or collaborators as needed. However, the content may not be copied, altered, resold, or used outside your business without written permission from CHLO™ Branding Co.